Terms & Conditions
Last updated: 3 September 2026
These terms apply when you book accommodation with Rent-A-Room through rentaroom.co.za, by email, or through a placement program. By paying for a booking you accept them. They are written to match what we actually promise on this site, so if anything here surprises you, ask us before you book.
Who you are contracting with
Your booking is with Rentaroom Cape Town (Pty) Ltd (registration number 2018/258397/07), a South African company with its office at 5 Howe Street, Loft G7, Observatory, Cape Town. We are referred to as “Rent-A-Room”, “we”, and “us” in these terms.
Bookings and payment
A booking is confirmed when you have paid the invoice we send you and signed our guest agreement. Your invoice sets out your daily rate, your deposit, and your booking and cleaning fee for your exact program dates. Rates are quoted per day so your stay matches your program, not a calendar month.
Deposits are USD 250 for short-term stays and one month’s rent for long-term stays, and are refundable at the end of your stay, less any amounts owed for damage beyond normal wear.
Payment processing
Card payments made to Rent-A-Room are processed on our behalf by the following entities:
TERN STAY LTD
Company registration number: 11766943
Registered address: 21a Larcom Street, London, England, SE17 1NJ
TernStay OÜ
Company registration number: 16372318
Registered address: Harju maakond, Tallinn, Kesklinna Linnaosa, Roseni tn 13, 10111
Your card details are handled by these providers and their payment infrastructure, not stored by Rent-A-Room.
Cancellations and refunds
If you cancel 30 days or more before your start date, you receive a full refund of your rent, your deposit, and your booking and cleaning fee.
If you cancel less than 30 days before your start date, your advance rent is refunded, your deposit is forfeited, and your booking and cleaning fee is non-refundable.
There is no cancellation fee, no handling fee, and no fee to change your dates.
Move-or-refund guarantee
If your room is not as promised, tell us by email within the first 7 days of your stay. We will move you to another available room free of charge, or refund the unused balance of your stay. After day 7 the guarantee lapses and the standard 30 days’ written notice applies to ending your stay early.
Room moves for convenience after the first 7 days are available for USD 50.
Placement program students
If you booked through VACorps and your internship placement is not secured, you receive a full refund.
Your responsibilities
You agree to treat the house, your housemates, and our team with respect, to follow the house guidelines in the guest agreement you sign before arrival, and to report damage or maintenance issues so we can fix them. You are responsible for your own belongings and travel insurance.
Our responsibilities
We provide the room and house as described in your booking, with backup power for load-shedding and the security hardware listed for your property. Our team is on duty 7 days a week, so nothing gets in the way of your experience. We brief every guest honestly on getting around Observatory safely.
Governing law
These terms are governed by the laws of the Republic of South Africa.
Contact
Questions about these terms: info@rentaroom.co.za. Our Privacy Policy explains how we handle your personal information.